Frequently asked questions.

What qualifications and experience do your advocates have to support families in special education matters?

We are experienced, credentialed educators who transitioned from traditional school systems to directly advocate for families. Tiffany holds active licenses in General and Special Education across multiple states and brings nearly 20 years of expertise from roles like Master Teacher, SpEd Chair, and Behavioral Support Teacher in public, charter, and private schools. Therese is a retired multi-decade SpEd teacher, who formerly served as an Autism Advocate. Drawing on our individual expertise, we strive to connect each family with the Advocate whose strengths and knowledge best align with their unique needs.

What support options do you offer for families seeking advocacy in special education meetings?

Whether you choose our meeting advocacy services or prefer to advocate independently with support through correspondence, record reviews, or coaching, we tailor our approach to fit your family's unique needs. Committed to professionalism and collaboration, we uphold procedural safeguards while maintaining firm boundaries. If our concerns are disregarded, we ensure accountability by documenting and creating a digital record of any school misconduct. Your advocacy is our priority.

How do you ensure effective communication and support for families during the advocacy process?

We actively support families Monday through Friday, excluding breaks around major holidays. We strive to respond to emails within 24 hours. Texts are reserved for use during IEP meetings as a discreet way to communicate without alerting the rest of the team. If a phone call or email requires more time or detail than is efficient or appropriate for the situation, we will recommend scheduling a 15-, 30-, or 60-minute coaching session to ensure your needs are fully addressed.

How do I get started with ConnectEd Advocates?

To get started, simply send an inquiry or text to (919)441-3373 and we will reach out to you via email or phone.

How are families billed for services?

We operate on a time-served basis, meaning families pay for the actual time spent on services such as texts, calls, emails, document review, and meeting advocacy. Hours are banked in advance and can be used however and whenever support is needed. Our general course of services includes a no-cost consultation, followed by a record review to analyze your child’s needs and help us make informed proposals to you and the school team. We then hold parent coaching sessions to discuss your priorities, non-negotiable short- and long-term goals, concerns, and the proposals we want to see presented during the IEP meeting. Unlike some agencies that require families to invite advocates to every meeting once signed on, we let you decide how and when you want us involved. Please note, we do not attend meetings in person, regardless of location; all meeting advocacy is provided virtually only. This virtual approach helps keep emotions more neutral and allows discreet text communication between you and your advocate during meetings—ensuring the best possible experience and outcome. At ConnectEd Advocates, we understand families may have financial limits, so you can tailor your service time to fit your needs and preferences, receiving support on your terms.